Refund policy

At Kettlepop, we strive for your complete satisfaction. Due to the nature of our gourmet popcorn products, we do not accept returns unless the item is defective.

If you receive a defective product, please contact us within 7 days of delivery. We will gladly provide a replacement or issue a refund for the defective item.

To initiate a return for a defective product, please follow these steps:

Contact Us: Reach out to our customer service at [your email] or call us at [your phone number]. Provide Details: Include your order number, a description of the defect, and any relevant photos. Return Instructions: We will provide you with instructions for returning the defective item.

Thank you for your understanding, and we appreciate your support of Kettlepop!